BILLING & PAYMENTS

Overview

BizDealRoom uses secure payment processors Stripe and PayPal to handle all financial transactions. This article explains our payment methods, how to manage your subscriptions, view your payment history, and handle common billing questions.

Payment Methods Accepted

Stripe

BizDealRoom accepts the following payment methods through Stripe:

• Credit cards (Visa, Mastercard, American Express)
• Debit cards
• BPAY (for Australian users)
• EFTPOS (for Australian users)
• Bank transfers (for select plans)

PayPal

You can also pay using PayPal, which allows you to:

• Use your PayPal balance
• Link your bank account
• Use credit cards stored in your PayPal account
• Access PayPal's buy-now-pay-later options (where available)

Managing Your Subscription

All subscription management is handled through your user dashboard. To access your subscription settings:

1. Log in to your BizDealRoom account
2. Click on your profile icon in the top-right corner
3. Select "Dashboard" from the dropdown menu
4. Navigate to the "Payments" section
5. Choose "Subscription Management"

Within the Subscription Management section, you can:

• View your current subscription plan
• Upgrade or downgrade your plan
• Change your billing cycle (monthly/annual)
• Update your payment method
• Enable/disable auto-renewal
• Cancel your subscription

Note: Plan changes typically take effect immediately for upgrades and at the end of your current billing cycle for downgrades.

Payment History

Your complete payment history is available in the "Payments" section of your dashboard. Here you'll find two categories:

Membership Payments

This section displays all recurring subscription payments made for your BizDealRoom membership, including:

• Transaction date
• Payment amount
• Payment method used
• Invoice number
• Subscription period covered
• Receipt link (downloadable PDF)

Promotion Payments

This section displays all one-time payments for promotional services, such as:

• Featured listings
• Premium placement fees
• Extended visibility packages
• Additional advertising costs
• Special promotional bundles

Each entry includes:

• Transaction date
• Payment amount
• Payment method used
• Promotion type purchased
• Duration of promotional service
• Receipt link (downloadable PDF)

Invoices and Receipts

For each transaction, BizDealRoom automatically generates a receipt/invoice that includes:

• BizDealRoom's business details
• Your registered business information
• ABN numbers (where applicable)
• Itemised charges
• GST/tax information
• Payment reference number

To download an invoice:

1. Navigate to the relevant section in Payment History
2. Locate the transaction
3. Click the "Download Invoice" link
4. The PDF will open in a new tab and can be saved to your device

All invoices are also automatically emailed to your registered email address.

Payment Issues and Troubleshooting

Failed Payments

If a payment attempt fails, BizDealRoom will:

1. Notify you via email
2. Make up to three additional attempts over a 7-day period
3. Alert you if your account access is at risk due to payment issues

Common reasons for failed payments include:

• Expired credit card
• Insufficient funds
• Card restrictions for online purchases
• Incorrect billing information

Updating Payment Methods

To update your payment information:

1. Go to the "Payments" section of your dashboard
2. Select "Payment Methods"
3. Click "Add New Payment Method" or "Edit" next to an existing method
4. Enter your new payment details
5. Set as default if desired
6. Click "Save Changes"

Refund Policy

BizDealRoom's refund policy is as follows:

• Subscription plans: Refunds available within 14 days of purchase if no listings have been created or deal rooms accessed
• Promotional services: Non-refundable once the promotion has begun
• Special circumstances: Contact our support team for consideration

To request a refund:

1. Email support@bizdealroom.com with your request
2. Include your account details and reason for the refund
3. Our team will review your request within 2 business days

Frequently Asked Questions

Q: When will I be charged for my subscription?
A: You'll be charged immediately upon signup, and then on the same date each month/year depending on your billing cycle.

Q: How do I change from monthly to annual billing?
A: In your Subscription Management area, select "Change Billing Cycle" and choose your preferred option. Annual plans typically include a discount.

Q: Will I receive a notification before being charged?
A: Yes, we send a reminder email 3 days before any recurring payment is processed.

Q: Is my payment information secure?
A: Yes, BizDealRoom never stores your complete payment details. All transactions are handled securely by Stripe and PayPal, which maintain PCI DSS compliance.

Q: What happens if I cancel my subscription?
A: You'll maintain access to your current plan features until the end of your paid period. After that, your account will revert to our free tier with limited features.

Q: Can I get an invoice with specific business details for tax purposes?
A: Yes, you can update your business information in the "Company Profile" section of your account, and all future invoices will include these details.

Additional Support

If you have any other questions about billing and payments, please contact our support team:

• Email: support@bizdealroom.com
• Phone: 1800 858 696 (Australian business hours)
• Live chat: Available during business hours via the dashboard